Owners · Member benefits

Exclusive owner-client member benefits

Commitments we make to every owner-client.

Our guarantees

  • Eviction guarantee — see Eviction Protection for details
  • Contract guarantee — month-to-month management agreement with no termination fees or penalties
  • Tenant placement guarantee — if a resident breaks the lease within the first 12 months, we find a replacement at no additional leasing cost
  • Rent deposit guarantee — rent proceeds deposited directly to your bank account each month
  • Management fee guarantee — you only pay a management fee when rent is collected
  • Leasing fee guarantee — no leasing fee until a lease is signed and the resident has paid
  • One contact & response time — a dedicated property manager who responds within 24 business hours
  • Legal compliance — we follow fair housing, habitability, screening and notice requirements in Maryland and DC

Member benefits

  • Preferred rates when buying or selling property with us
  • 24/7 online reports: statements, inspections, invoices, tax documents and rental history
  • Thorough applicant screening
  • Periodic exterior inspections and at least one annual interior inspection, documented with photos
  • A prescreened vendor network available 24/7
  • Follow-up surveys after repairs

Guarantee terms, limits and exclusions are defined in your executed management agreement.

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